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Starbucks customer service training manual pdf. Pick one or more lessons from the mouse and write what you would like to try in your. The purpose of this manual is for you to understand the general expectations of starbucks and outline the structure of your work environment. Starbucks reward and performance. Starbucks customer service case study 5.

Pay attention to the detailseverything speaks lesson 7. Service to our customers. Lessons from the mouse lesson 6. Starbucks commitment to environmental stewardship has taken on special meaning for our partners.

Never put more than 10 glasses on a tray. In 2003 starbucks sent five partners on two week expeditions to work with the earthwatch. Everyone has a customer lesson 9. The key to providing 2nd mile service is showing honor dignity and respect to customers so that they will feel cared for and special.

The ultimate starbucks barista guide the best of starbucks faster. 14 14 upvotes mark this document as useful 1 1 downvote mark this document as not useful embed. Take responsibility for your own career activity. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks.

Never ever say thats not my job lesson 8. As the largest coffeehouse in the world starbucks has come to understand the expectations of its customers by having timeliness in its service. Since ive gotten many more followers in the past few months thanks guys ive realized that this blog format isnt very good for discovering old posts. Many are as simple as a warm welcome a heartfelt my pleasure when the customer thanks us and a fond farewell as the customer departs.

Customer service case studies starbucks is no stranger when it comes to championing for customer service in its business. Learn about our unique coffees and espresso drinks today. 50 customer service training activities. For the last two years we have offered our partners the chance for an opportunity of a lifetime a company sponsored earthwatch expedition.

So for new readers and those who are too lazy to dig around ive complied and categorized a list of oldies. You will find in this manual our dress code and customer service expectations. The ultimate starbucks barista guide tips for your starbucks training. Wet 25 of champagne flutes and have soft drinks available.

Ensure all fruit and garnish is prepared and on the bar when service commences. Figure out what ticks off your customersand do something about it lesson 10.